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Digital strategy 2023-2028

Our ambition is to be a modern digital council, by putting technology and information at the heart of everything we do, understanding the community we serve and supporting the achievement of council priorities.

Our key delivery themes are: digital customer, digital council and digital community.

Words 'Digital Durham' in white on a blue background Our digital vision and principles
Words 'Digital Customer' in white on an orange background Digital customer: Improve how people can access our services
Words 'Digital Organisation' in white on a purple background Digital council: Make sure our staff have the right digital skills and technology
Words 'Digital Community' in white on a green background Digital community: Expand digital access across the county

About our digital strategy

Reviewing our digital strategy - business context and strategic refresh

Why digital technology is important

Who our digital customers are

Our digital journey

Where we are at now on our digital journey

Working with our partners and communities

How our digital strategy links to other plans and strategies



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