Digital council: Make sure our staff have the right digital skills and technology
Through our delivery theme of 'digital council' we are committed to equipping our staff with the digital skills and technology skills they need to deliver services effectively and efficiently.
What you've told us, what we are going to do and what this means for us
| What you've told us | What we are going to do | What this means for our organisation and staff |
|---|---|---|
| Equip staff with the digital skills, technology, and devices required to deliver services effectively and efficiently. | Ensure effective digital communications, engagement collaboration and training is in place to work smarter. | Our staff will have the skills and technology to deliver our services and meet customer needs. |
| Ensure a robust and efficient cloud-based ICT infrastructure that supports customer and organisational requirements, enhances resilience and flexibility and delivers value for money. | Develop cloud infrastructure and encourage automation across the organisation using digital solutions and technologies that give value for money and enhance our resilience. | Our systems can adapt to new requirements and demands quickly and make the best use of our resources, so our services can change with your needs. |
| Implement lean and efficient business processes based on data and learning. | Review our processes to ensure they are efficient, fit for purpose and leverages digital technology to deliver more with less. | Our services will be efficient and developed based on how you interact with us, allowing us to better understand how to help you. |
| Maximise the use of our investment in technology to change the way we work. | Pilot new and innovative technology and use digital practices to support a more flexible, agile and responsive workforce. | We will use new technology to optimise the services that we offer and give our workforce the flexibility to deliver these services to you in the best way possible. |
| Ensure systems are appropriately secure, compliant, and resilient, and that robust arrangements and procedures are in place to ensure service continuity in the event of system's failure. | Have reliable, safe, and secure technology that is cost effective and minimises our carbon footprint. | You can rely on our services to be secure and robust whilst tackling the climate crisis. |
| Reduce the number of applications and where possible reuse technology across the organisation. | Explore the use of artificial intelligence to improve automation, productivity, efficiency and decision making. | Delivery of more cost-effective services. |
| Have a clear corporate digital programme with robust governance that incorporates corporate, service and partner priorities. | Develop a corporate digital roadmap to support the outcomes of the digital strategy, the Council plan and wider plans and other partner strategies. | A clear plan with joined up delivery and resources where progress can easily be monitored. |
Collaboration and inclusion
We will work digitally in partnership to seamlessly tackle complex issues by connecting with partners to share knowledge and resources. We will ensure people have access to technology, devices and the skills and the confidence to flourish.
We will:
- ensure digital communications, engagement and collaboration is maximised across the authority to increase productivity and enable staff to work smarter
- increase automation across the organisation through the use of digital solutions and technologies
- ensure IT and software systems are able to exchange data, are scalable and able to adapt to change
- continue to use digital practices to mobilise our workforce and support agile working in order to provide a more flexible, responsive workforce
- have reliable, secure technology that is cost effective and minimises our carbon footprint
- pilot new and innovative technology
- integration - open data standards
- maintain our systems so they are suitable, safe and secure
This content is part of our Digital strategy 2023-2028.
Read the next page: Digital community: Expand digital access across the county
Read the previous page: Digital customer: Improve how people can access our services
- Email help@durham.gov.uk
- Telephone 03000 26 0000
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