Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Working with our partners and communities


Working together in partnership is essential to our services being the best they can be, and we know that there are many issues that can only be resolved jointly by working with our partners and communities.

We know that customers want a seamless journey when they deal with public sector organisations and that only by working together, can we deliver this.

Tackling these complex issues, such as the climate crisis, an aging population, the impact of the Coronavirus pandemic, and digital inclusion, requires us to pool our resources and our data to develop solutions that work locally.

Working in partnership

Collaboration and partnership working is a supporting principle throughout our Council Plan and Digital Strategy. We want communities to be well connected and supportive of each other.

In our Council Plan, we have pledged to:

  • work with communities to support their development and empowerment
  • be asset focused by acknowledging the different needs of communities and the potential of their assets
  • build resilience by helping the most disadvantaged and vulnerable.

We are committed to working with communities rather than doing to them, and want to make sure that everything we do is supported by evidence and informed by our conversations with residents known as our approach to wellbeing.

To design and develop the supporting systems in our approach to wellbeing, we have pledged in our Council Plan to:

  • work together across sectors to reduce duplication and ensure greater impact
  • share decision making by designing and developing services and initiatives with the people who need them
  • doing with, not to - making our interventions empowering and centred around individuals
  • using what works, with everything that we do being supported by evidence and informed by local conversations

Use data to improve services and customer experience

An important part of working with our partners and communities is to ensure that we use data effectively to improve services and customer experience.

We are committed to managing, communicating, and securely sharing data where appropriate in order to improve the lives of customers and this is a key theme 'Working better together' of our Council Plan.


This content is part of our Digital strategy 2023-2028.


Read the next page: How our digital strategy links to other plans and strategies

Read the previous page: Where we are at now on our digital journey



Share this page

Share this page on Facebook Share this page on Facebook Share this page on Twitter Share this page on Twitter