Our digital vision and principles

Our digital vision 

This means that we continue to test our digital activity against our vision and values and ensure that the digital change we introduce has a strong rationale and is inclusive for our customers and communities.

Our digital principles

We have developed a series of digital principles to guide our strategy and decision-making processes. These principles will shape the way we develop our digital roadmap and manage the changing digital environment through the life of the digital programme. They are intended to ensure that Durham is a place with 'more and better jobs', 'long and independent lives' and 'connected communities'.

1. Use digital where it adds value.
2. Be data led and insight driven.
3. Involve people in the design and development of services
4. Be open and transparent to build digital trust.
5. Be agile and design sustainable and adaptable systems.
6. Develop efficient and innovative processes.
7. Collaborate with our communities and partners.
8. Exploit innovation, share best practice and reuse.
9. Data use is secure by design.

This content is part of our Digital strategy 2023-2028.

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