How much you will have to pay for care and support services
There is usually a cost for care and support services unlike health care which is free to everyone at the point of delivery.
You may find it useful to get advice from an independent financial adviser or an independent organisation. Locate can help you search for local independent financial advisers.
To pay an invoice for your care and support services, please use the following:
You can also take your invoice to any Post Office or PayPoint outlet where it can be scanned and you can make a payment. You can find your nearest outlet using the following:
How much you will have to pay
The amount you will have to pay depends on the help you need and the income and savings you have.
Currently:
- If you have income and savings of more than £23,250 you will need to pay the full cost of your care.
- If your income and savings are between £14,250 and £23,250 you will need to make a contribution.
- If you have less than £14,250 you may not have to pay anything.
Understanding your care charges
Depending on the type of care and support you're eligible for, different charges may apply. See the links below, to help you understand our charges.
- Advice if you are considering long term care in County Durham
- Choice of residential care and third party top-ups
- The Deferred Payment Agreement (DPA)
- Paying for extra care services
- Paying for Non-Residential Services
- Paying for residential and nursing care
Read our charging policies for more information:
- Charging policy for non-Residential Services (PDF) [495KB]
- Charging policy for residential care services (PDF) [284KB]
- Deferred Payment Agreement Policy Residential Care (PDF) [499KB]
Help and advice with your benefits
Contact us at Welfare Rights for help and advice about any problems.
For additional support and advice with benefit checks and what you may be eligible to claim, visit Citizens Advice: Benefits or Age UK: Benefits and entitlements.
Fraudulent claims
If you suspect someone of making a fraudulent claim you can Report suspected fraud.
- Telephone 03000 268 232
- Email welfare.rights@durham.gov.uk
- Telephone 03000 268 968