Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Care Connect annual performance report

Care Connect is always looking for customer feedback to maintain and improve the standard of the services we provide. We organise an Annual Customer Satisfaction survey so we can understand our customers better, receive feedback and improve our services.

Download Care Connect Customer Satisfaction Survey Report 2024 (PDF, 256 KB) for the most recent information about Care Connect's performance.

The report also provides information about:

Care Connect customer satisfaction
how Care Connect is addressing some of the issues raised from the customer satisfaction survey
examples of customer feedback
how we will continue to support customers maintain independence in their own homes

Find out more about Care Connect

Our Care Connect - our community alarm service page provides more information, or you can Contact Care Connect for more information.

Contact Care Connect

Email care.connect@durham.gov.uk
Telephone 03000 262 195

Related information

Equipment and services in your home