Durham City Customer Access Point

Our staff are on hand to provide fully supported self-serve sessions if you need it. 

Opening hours 

Our customer access point is open:

• Monday to Thursday 8.30am to 5.00pm
• Fridays 8.30am to 4.30pm

Location

We are located in the Clayport Library building, Millennium Place, just off Claypath and opposite the Gala Theatre, in Durham City.

Parking is available at a number of car parks in Durham including the multi-storey car park in Walkergate giving you direct access to Millennium Place or you can use Durham Park and Ride to get into the city.

What's available?

Make an appointment for help with:

• street cleaning and environmental services
• planning and building control
• waste permits
• older and disabled persons bus passes
• highways
• housing and council tax benefits
• Council Tax