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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Chester-le-Street Customer Access Point


The Customer Access Point at Chester-le-Street is your local point of contact for help and information about our services.

Contact Customer Access Point - Chester-le-Street to book an appointment to use this access point.

Our customer access point is open:

  • Monday and Tuesday 8.30am - 5.00pm
  • Friday 8.30am - 4.30pm.

Location

We are at 129 Front Street in the centre of Chester-le-Street.

Parking is available in the town centre.

What's available

Make an appointment for help with:

  • council tax
  • blue badges
  • housing and council tax benefits
  • older and disabled persons bus passes
  • roads
  • street cleaning and environmental services
  • waste permits

Please Contact Customer Access Point - Chester-le-Street to make an appointment



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