Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Bridge Card scheme

If you travel on the bus alone but struggle because of your age, a disability or illness, or just lack confidence, carrying a Bridge Card can help.

You can get your card from local bus stations, your local customer access point, libraries, or by contacting us.

We operate the scheme in partnership with Arriva North East and Go North East. If you show the card to the bus driver or bus station staff they will give you extra help. They can:

help you count out money or change
check you know where you're going and what stop to get off at
tell you when you have arrived at your destination
allow you time to sit down before the bus sets off
tell you about your journey rather than giving you a written timetable
use the bus stop bays to make it easier for you to get on and off the bus safely
use special equipment like ramps to help you get on and off
help if you get into trouble, like getting on the wrong bus

Contact Transport Services

Email encts@durham.gov.uk
Telephone 03000 268 667