Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Help for disabled travellers

If you have a disability travelling can be difficult. Find out more about the services and concessions available that can help.

Buses and taxis

Access Bus service: provides people who have limited mobility with a door-to-door transport service to popular shopping and leisure destinations.
Link2 bus service: a pre-bookable bus service for people making journeys (up to five miles) where there is no other suitable bus, for example in rural areas where bus services may be limited. All buses are fully accessible.
Bridge Card scheme: if you travel on the bus alone but struggle because of your age, a disability or illness, or just lack confidence, carrying a Bridge Card can help.
Durham Park and Ride: the buses are all fully wheelchair accessible.
Wheelchair accessible taxis: there are a number of wheelchair accessible vehicles licensed as a hackney carriage or private hire vehicle (taxi) in County Durham - see the Wheelchair Accessible Vehicle List (PDF, 118 KB) for further details.

Concessionary fares

disabled persons bus pass: pass holders are entitled to free travel on buses after 9.30am on weekdays, or all day at weekends and public holidays, and half price travel on some trains.
Railcards: apply for a Disabled Persons Railcard.

Parking permits

If you have mobility problems, you can apply for a Blue Badge disability parking permit. This will give you the right to park in disabled parking bays in town centres and car parks.