Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Find out what information we hold about you

You have the right to make a request for personal information about yourself, or another person if they have given their consent. This is called a subject access request.

What you can ask us for

confirmation of the personal data we are processing about you
access to your personal data
the reasons why we're using your data
who we share your information with
how long we keep your data for

This information should be the same as the information we provided to you when we collected your data.

If you are applying on behalf of someone else, you must have their written permission, parental responsibility, power of attorney or a court order.

Make a subject access request

Note that for security, we do not accept requests that need us to open a link to access the request or upload data to another website.

Requests are free, but we may charge for duplicate copies of the information, or excessive requests. We will let you know in advance if there is a charge.

Evidence needed

To apply for the information, you must provide two different documents:

evidence of your identity: eg a passport, residents permit, driving licence, birth certificate, pension or benefit book or letter
evidence of your current address from the last three months: eg a utility bill, bank or building society statement, rent card or tenancy agreement, council tax bill