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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Ask us to correct or remove information we hold about you


You have the right to ask us change, delete or stop processing information we have about you.

Our data protection information outlines how and why we collect information about you, what we collect, who we share it with and your rights in relation to this information.

You have the right to:

  • find out what information we hold about you
  • ask us to make changes if you believe the data we hold about you is wrong
  • ask us to delete or stop processing data that we hold on you
  • request that we stop sending direct marketing to you

Please note that we can only delete or stop processing data if it is not needed for further processing. In general, we delete your data as soon as we no longer require it in line with our retention guidelines. Otherwise, the default time period is six years.

See our Information rights guidance (PDF, 416 KB) for more information.

If you do not feel that we have not correctly handled your data, you can complain to the Information Commissioner.

Durham County Council is a registered data controller (registration number Z1808275).



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