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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Prevent slips, trips and falls


There are ways you can reduce your risk of having a fall, including making simple changes to your home and doing exercises to improve your strength and balance.

Some older people may be reluctant to seek help and advice from their GP but all healthcare professionals take falls in older people very seriously because of the significant impact they can have on a person's health. Your GP can carry out some simple balance tests to check whether you're at an increased risk of falling in the future. 

You can also reduce your risk by removing clutter, trailing wires and frayed carpet. Using non-slip mats and rugs and organising your home so that climbing, stretching and bending are kept to a minimum, and getting help to do things you're unable to do safely on your own.

The question 'what can I do to stop a fall?' is more relevant than ever. During the pandemic there will have unfortunately been deconditioning (a loss of physical strength) for some older people as a result of not being as active which may lead to a fall. However, that is not the only reason why a fall can occur. The animation below provides a reminder of all the things you need to think about to reduce your risk of a fall or the risk of someone that you know or care for. 

Falls awareness video transcript (PDF, 102 KB)

Care Connect 

Care Connect - our community alarm service is the 24 hour emergency contact service that provides our alarm service. The alarms can help you to call for help if you have an accident or fall at home. They help you feel safer at home, and remain independent for longer. They can also offer peace of mind to your family and friends. 

Avoiding a fall

Falls are the number one reason older people are taken to the emergency department in a hospital. Most falls don't cause serious injury but they can leave you distressed. Age UK have a list of practical things you can do to stay steady on your feet. See Age UK: Avoiding a fall for more information.

Living independently - get help at home

Do you need help to remain in your own house? See our Equipment and services in your home page for more information about adaptations to your home, equipment to help you carry out everyday activities and personal care. 

Care providers

If you are a provider and would like support with falls prevention in your service(s), see our Support for adult social care providers page.



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