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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Training opportunities for retail, hospitality and leisure businesses


We have developed a range of free training courses and events for retail, hospitality and leisure businesses in the county covering digital marketing, health and safety, customer services, window displays and food safety.

High street Business Support Programme 

Retail needs to become more sustainable as consumers are increasingly demanding more options. In-store and digital need to come together to enhance the customer experience.

Free training 

Free training is available to you and your staff which will provide them with new skills, abilities and confidence in delivering your products and services to your customers.

Workshops are available face to face.

These workshops will include the following:

  • Digital Media for Business
  • Customer Service and Sales
  • Customers with Disabilities
  • Dementia Awareness (for both employers and employees)
  • Customer Service across Cultures
  • Level 2 Food Safety
  • Level 3 Emergency First Aid at Work
  • Level 2 Certificate in Retail
  • Level 2 Certificate in Customer Service
  • Level 2 Certificate in Hospitality
  • Developing Teamwork
  • Dealing with difficult customers

All of the above are funded opportunities for retail, hospitality and leisure businesses.

Training is not limited to the courses listed above. If you require bespoke training, or are an employer and would like to discuss any training requirements for your team, Contact Community Economic Development.



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