Housing Benefit overpayments
An overpayment is when we pay you, or your landlord, an amount of Housing Benefit that you weren't entitled to receive.
If you still receive Housing Benefit, we will reduce your Housing Benefit payments at a set rate until the money is paid back in full. The amount you will pay depends on your circumstances. If you no longer receive Housing Benefit, we'll send you an invoice for the full amount you owe.
Ways to pay
You need your invoice number to make a payment which is on the front of your invoice
Pay by phone
Call our 24 hour payment line on 0300 456 2771.
Other ways to pay
Through your bank
Make payments, through your bank, to Lloyds Bank Plc, account number 51009868, sort code 30-92-79. Please make sure you quote your invoice number, which is on the front of your invoice.
At the post office or a PayPoint outlet
Take your invoice to any Post Office or PayPoint outlet where it can be scanned and you can make a payment. You can find your nearest outlet using the following:
By post
Send payment to:
Revenues and Benefits
PO Box 238
Stanley
County Durham
DH8 1FP
Please do not send cash through the post. Cheques should be made payable to Durham County Council. Your invoice number should be quoted on the back of the cheque.
Standing order
To organise this, Contact Housing Benefit.
If you are unable to repay the overpayment
Contact Housing Benefit to discuss your circumstances as soon as possible.
What you can do if you disagree with the Housing Benefit overpayment
If you disagree with the overpayment, see our Make an appeal information.
- Email benefits@durham.gov.uk
- Telephone 03000 26 2000
- Telephone 0300 456 2771