Appeal against a Housing Benefit decision
If you disagree with a decision we make about your Housing Benefit claim, you must let us know within a month of getting your decision letter.
Write to us within one month
If you disagree with a decision we make about your Housing Benefit claim, you should write to us within one calendar month of the date of your decision letter and ask us to reconsider the decision.
You should also set out why you think that the decision is wrong.
We will then review the decision and respond to your request, either confirming or amending the original decision.
What if you still disagree?
If you still disagree with our decision you can then make an appeal to the HM Courts and Tribunals Service which is an independent body. You should not contact the Tribunals Service directly.
Please write to us explaining why you are making an appeal against our decision and we will forward it to them. You must:
- set out the reasons why you think the decision is wrong
- sign the letter
This is so that Tribunals Service know that we have already considered your claim.
The Tribunals Service will contact you directly to let you know what they will do next.
Get advice
If you need independent advice, you can contact your local Citizens Advice Bureau or get Benefits advice or help with a benefits appeal from our Welfare Rights service.
- Email benefits@durham.gov.uk
- Telephone 03000 26 2000
- Email welfare.rights@durham.gov.uk
- Telephone 03000 268 968