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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

What we do to make our members of staff feel valued


We have been working hard to create a truly inclusive and supportive environment where all members of staff feel valued and can achieve a work/life balance.

  • We have a commitment to dignity and respect in the workplace where every individual's identity and culture is respected and valued.
  • We do not tolerate bullying, harassment or victimisation and any complaints will be promptly and appropriately dealt with.
  • All staff are treated fairly in learning and development and in their terms and conditions of service.
  • We offer a range of flexible working practices and supportive polices to ensure our staff can achieve work/life balance.
  • We are working hard to close our gender pay gap (although comparatively low) thorough initiatives such as our mentoring programme and encouraging women to pursue 'non-traditional' careers such as engineering. Find out more on our Gender pay gap page.
  • We have supportive, friendly staff networks available for all staff to attend.
  • We offer a reasonable adjustment 'disability' passport which is a record of adjustments agreed between a member of staff and their line manager, in order to offer support that may be required when in work or moving into work.


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