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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

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  4. Help for families - your virtual Family Hub
  5. Courses and groups for parents-to-be, parents and their children
  6. Courses and groups for families of children with special educational needs and/or disabilities (SEND)
  7. Durham SEND Information Advice and Support Service (SENDIASS) drop-in sessions

Durham SEND Information Advice and Support Service (SENDIASS) drop-in sessions

Durham SEND Information Advice and Support Service (SENDIASS) is a statutory service supporting parents/carers of children with special educational needs and disabilities (SEND) and children and young people with SEND.

They provide confidential, impartial support and advice for parents, carers, children and young people up to the age of 25 years in relation to special educational needs and disability. SENDIASS operates at 'arm's length' from the council.

SENDIASS run drop in session at the Family Hubs. These are for parents and carers who are not currently open to or being supported by SENDIASS. If you already have an allocated SENDIASS caseworker, please contact them directly if you need any further advice.

If you have questions about your child's educational needs or provision you can pop into one of the monthly drop-in sessions in our Family Hubs. 

We do not have strict appointment slots but anticipate that conversations will take around 20 minutes. If SENDIASS feel that more support if needed they will take your details to allocate a caseworker. 

You don't need to go to the Family Hub closest to where you live, or nearest your child's school, you can go to whichever session suits you and your family best.

SENDIASS - video transcript (PDF, 84 KB)

Sessions are at:

WhereWhen

Bishop Auckland Family Hub
Walker Drive
Bishop Auckland
DL14 6QL

  • Thursday 9 January 2005, 9.30am to 11.30am
  • Thursday 13 February 2025, 9.30am to 11.30am
  • Thursday 13 March 2025, 9.30am to 11.30am
  • Thursday 10 April 2025, 9.30am to 11.30am
Brandon Family Hub
Carr Avenue
Brandon
DH7 8NL
  • Monday 13 January 2025, 1.00pm to 3.00pm
  • Monday 10 February 2025, 1.00pm to 3.00pm
  • Monday 10 March 2025, 1.00pm to 3.00pm
  • Monday 14 April 2025, 1.00pm to 3.00pm
Chester-le-Street Family Hub
Gray Avenue
Chester-le-Street
DH2 2EL
  • Monday 6 January 2025, 1.00pm to 3.00pm
  • Monday 3 February 2025, 1.00pm to 3.00pm
  • Monday 3 March 2025, 1.00pm to 3.00pm
Consett Family Hub
Chester Road
Moorside
DH8 8EQ
  • Tuesday 7 January 2025, 1.00pm to 3.00pm
  • Tuesday 4 February 2025, 1.00pm to 3.00pm
  • Tuesday 4 March 2025, 1.00pm to 3.00pm
Durham Family Hub
The Woodlands
Gilesgate
DH1 2EY
  • Thursday 23 January 2025, 1.00pm to 3.00pm
  • Thursday 27 February 2025, 1.00pm to 3.00pm
  • Thursday 27 March 2025, 1.00pm to 3.00pm
  • Thursday 24 April 2025, 1.00pm to 3.00pm
Easington Family Hub
Whickham Street
Easington Colliery
SR8 3DJ
  • Wednesday 5 February 2025, 12.30pm to 3.30pm
  • Wednesday 5 March 2025, 12.30pm to 3.30pm
  • Wednesday 2 April 2025, 12.30pm to 3.30pm 
Ferryhill Family Hub,
Beaumont Street,
Dean Bank,
Ferryhill.
DL17 8PH
  • Thursday 19 December 2024, 9.30am to 11.30am
  • Thursday 2 January 2005, 9.30am to 11.30am
  • Thursday 6 February 2025, 9.30am to 11.30am
  • Thursday 6 March 2025, 9.30am to 11.30am
  • Thursday 3 April 2025, 9.30am to 11.30am
Horden Family Hub,
Ocean View,
Horden,
SR8 4EQ
  • Tuesday 21 January 2025, 1.00pm to 3.00pm
  • Tuesday 18 February 2025, 1.00pm to 3.00pm
  • Tuesday 18 March 2025, 1.00pm to 3.00pm 
Newton Aycliffe Family Hub
Stephenson Way
Newton Aycliffe
County Durham
DL5 7DD
  • Wednesday 11 December 2024, 12.45pm to 2.45pm
  • Monday 13 January 2025, 1.00pm to 3.00pm
  • Monday 10 February 2025, 1.00pm to 3.00pm 
  • Monday 10 March 2025, 1.00pm to 3.00pm
  • Monday 14 April 2025, 1.00pm to 3.00pm
Peterlee Family Hub
Ellison Road
Peterlee
SR8 5NJ
  • Monday 27 January 2025, 1.00pm to 3.00pm
  • Monday 24 February 2025, 1.00pm to 3.00pm
  • Monday 24 March 2025, 1.00pm to 3.00pm 
Seaham Family Hub,
North Terrace,
Seaham.
SR7 7EU
  • Tuesday 28 January 2025, 9.30am to 11.30am
  • Tuesday 25 February 2025, 9.30am to 11.30am
  • Tuesday 25 March 2025, 9.30am to 11.30am
  • Tuesday 22 April 2025, 9.30am to 11.30am
Stanley Family Hub
Clifford Road
Stanley
DH9 0AB
  • Wednesday 22 January 2025, 1.00pm to 3.00pm
  • Wednesday 26 February 2025, 1.00pm to 3.00pm
  • Wednesday 26 March 2025, 1.00pm to 3.00pm 
Tudhoe Family Hub
Tudhoe
DL16 6EX
  • Monday 16 December 2024, 12.45pm to 2.45pm
  • Monday 15 January 2025, 12.45pm to 2.45pm
  • Monday 15 February 2025, 12.45pm to 2.45pm
  • Monday 16 March 2025, 12.45pm to 2.45pm
Wheatley Hill Family Hub
Jack Lawson Terrace
Wheatley Hill
DH6 3RT
  • Monday 16 December 2024, 9.30am to 11.30am
  • Monday 20 January 2025, 9.30am to 11.30am
  • Monday 17 February 2025, 9.30am to 11.30am
  • Monday 17 March 2025, 9.30am to 11.30am
Willington Family Hub
Chapel Street
Willington
DL15 0EQ
  • Wednesday 18 December 2024, 1.00pm to 3.00pm and 4.00pm to 6.00pm
  • Tuesday 14 January 2025, 1.00pm to 3.00pm
  • Tuesday 11 February 2025, 1.00pm to 3.00pm
  • Tuesday 11 March 2025, 1.00pm to 3.00pm
  • Tuesday 8 April 2025, 1.00pm to 3.00pm
Contact County Durham Special Educational Needs (SEND) Information Advice and Support Service

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