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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Durham was last inspected in June 2024. As part of the inspection process, inspectors received feedback and views from 1,500 children, young people, families and partners. You can read more about the feedback from the inspectors on our Strategies, plans, policies and inspections page.

Early Years SEND Learning Support Team


Our Early Years SEND Learning Support Officers (EY SEND LSOs, formerly known as outreach workers) support high needs children with SEND accessing their nursery/early years education entitlement in maintained schools, academies and PVI settings across County Durham.

Our aims

  • To promote and model high quality inclusive practice across all Early Years settings through the provision of individual or small group support to children with SEND/additional needs accessing their early years educational entitlement.
  • To support the work of the Specialist Advisors and other professionals through modelling and implementation of the advice and strategies recommended.

Support we offer

  • Support to EY SEND children accessing early years education, ensuring personalised learning, development and care, ensuring learning experiences are flexible, reasonable adjustments are made and compliant with the Equality Act. (2010).
  • Working in partnership with early years practitioners, parents and other professionals to support the inclusion of the child and to promote their learning and development.

Applications for support from the EY SEND Learning Support Team should be submitted through the EY SEND Panel.



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