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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Environmental Information Regulations (EIR) requests


Find out how you can make an EIR request.

The deadline for us to respond is 20 working days. We may need to charge a fee to cover costs of printing, photocopying and postage. We will let you know if a fee applies to your request. For any queries about making requests, contact the Information Management Team using the details below.

Environmental Information Regulations (EIR)

The Environmental Information Regulations (EIR) allow members of the public to request environmental information from us. EIR will be anything in these categories: 

  • The state of the elements of the environment, such as air, water, soil, land, fauna (including human beings).
  • Emissions and discharges, noise, energy, radiation, waste and other such substances.
  • Measures and activities such as policies, plans, and agreements affecting or likely to affect the state of the elements of the environment.
  • Reports, cost-benefit and economic analyses.
  • The state of human health and safety, contamination of the food chain.
  • Cultural sites and built structures (to the extent that they may be affected by the state of the elements of the environment).

We may charge a reasonable amount for some requests. Check our EIR charging guidance (PDF, 291 KB) for more information.



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