Apply for the Care Connect alarm service
This page tells you how to apply for Care Connect, our community alarm service.
How to apply
- Contact Care Connect by phone
- apply online to join the Care Connect service
- contact Social Care Direct to Get your care needs assessed and find out if an alarm is appropriate for you
Urgent referrals
If you have an urgent referral outside of normal office hours (after 5.00pm during the week, or during the weekend or a bank holiday) please Contact Care Connect by phone and we will deal with your referral immediately.
What happens once you have applied
We will contact you to agree a suitable date to visit you in your own home, conduct a survey and to gather personal information. This is so that we are aware of your personal needs.
A monitoring alarm unit will then be installed and we will show you how to use it.
Watch a short video to see how the process works.
Transcript - how to apply for Care Connect (PDF) [80KB]
How much it costs
Our prices run from April to March each year. All prices include VAT.
All customers will receive a monitoring alarm unit and pendant which include the following charges:
Charges | Price |
---|---|
One-off connection charge | £40.80 |
Weekly charge | £5.95 per week |
Additional features
You can also add in extra support options:
Additional options | Cost |
---|---|
Reassurance call | £1.56 per call |
Weekly visit | £18.72 per visit |
Additional, replacement or lost pendant (this will be sent via the post, and you will need to place a test call to ensure the pendant is working) | £38.97 |
Additional, replacement or lost pendant (this cost includes the staff visiting your property and installing the pendant and testing it.) | £79.77 |
Monitored smoke detector | £100.80 + 78p per week monitoring costs |
VAT
No VAT is chargeable if a VAT exemption form is completed: Care Connect - Vat reliefs for disabled and older people (PDF) [101KB]
If you are unsure whether you are eligible for VAT exemption, please contact the HM Revenues and Customs on 0300 123 1073 before filling this form in.
Cooling-off period
Should you decide that the service is unsuitable for you, after 21 days you can terminate your agreement and you will only pay our one-off connection charge.
In partnership with
- Care Connect
- Email care.connect@durham.gov.uk
- Telephone 03000 262 195