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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Driving in snow and ice


Snow and ice can make driving dangerous. Follow our top tips to keep safe on the roads this winter.

Before winter

  • Get a winter vehicle check to make sure your vehicle is safe. Many garages now offer free checks.
  • Add a low temperature screen wash to the wash bottle and ensure it is kept topped up.
  • Check lights and indicators are working.
  • Check tyres have a good tread depth (legal minimum 1.6mm).
  • Check the battery is in good working order.
  • Plan where you will park your car to avoid it getting stuck.
  • Let someone know your intended route and expected time of arrival.
  • If you have a mobile phone, make sure it is fully charged.

During snow and ice

  • Unless your journey is absolutely necessary, stay at home.  
  • Keep the windscreen and windows clear of snow and ice.
  • Allow extra time for your journey and take regular breaks.
  • Allow at least ten seconds stopping time between you and the vehicle in front.
  • Accelerate, steer and brake more gently.
  • Use dipped headlights.
  • Avoid high and remote areas where snow conditions may be more severe.
  • Take a hot drink, water and food with you.
  • Make sure you have a snow shovel, tow bar or other equipment to help if your car gets stuck.
  • Gritters work at speeds lower than normal traffic speed, if you are behind one please don't try to overtake.

If you do get into difficulty

  • Stay with your vehicle until help arrives.
  • If you have to leave your vehicle, make sure you are visible to other road users and let the police know.
  • Stay close to the road, don't wander off into remote areas. 


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