Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Potholes

Damaged road surfaces and potholes can cause inconvenience to road users and damage to vehicles.

Report a pothole or subsidence on a road or pavement

If there may be any imminent or immediate danger, please call us immediately on 03000 261 000. An out of hours service is available for emergencies.

To minimise the risk of damage and to stop potholes becoming a major hazard, we inspect all the roads we look after on a regular basis. Our How we check our roads are safe will give you more information.

The priority we give to filling a porthole depends on how severe it is and the risk it poses to users. Severity takes into account lots of factors, including size and depth, traffic or pedestrian usage and the position of the pothole.

We aim to fill reported potholes within 14 working days.

Contact Customer Services

Email help@durham.gov.uk
Telephone 03000 26 0000

Document downloads

Privacy notice - roads (PDF, 32 KB)(opens new window)