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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Home security


County Durham is a safe place to live. Burglary levels in our county are low.

Keeping your home safe

Help play your part by putting into practice some simple security measures such as:

  • Always lock your doors when you go out, even if you are only popping out for a short time. Burglary is quick - most thieves take less than five minutes to break in to your house, steal your property and leave.
  • When you are out of the house make sure your home looks like there is someone in. Use timer switches on the lights and switch on a radio.
  • Always keep keys in a safe place and away from windows and doors.
  • If you are going away on holiday ask a relative, trusted friend or neighbour to look after your house while you are away. Ask them to open and close your curtains and collect your mail.
  • Join a Neighbourhood Watch Scheme.
  • Most importantly - after you have fitted all your security devices use them. The most expensive lock doesn't stop a burglar if it isn't locked.

The Doorstep Code

  • Always put the security chain on the door before opening it.
  • Ask the caller who they are and where they are from.
  • Ask to see some form of identification - take the card from them and examine it.
  • Check with the company who they claim to be from, using a telephone number out of the phone book.

Remember - you do not have to let a stranger into your home even if they claim it is an emergency.

More tips and advice

Download our home security information leaflets for tips and advice on:

  • Basic home security
  • Bogus callers
  • Shed security
  • Going on holiday
  • The Doorstep Code


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