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We are aware that there is currently a scam text message being circulated informing people that they have an outstanding Penalty Charge Notice (PCN). Please be aware that we will never send a text message asking you to pay a PCN. If you do receive a parking fine, a sticker with relevant contact details will be placed on your car and/or you will receive a letter.

Pay a bus lane fine


If you drive in a bus lane, bus gate or bus-only street in County Durham when you should not, you may receive a fine through the post called a Penalty Charge Notice (PCN).

Pay/appeal against a bus lane fine (Penalty Charge Notice) online. Please note that the ticket details may not appear online until 24 hours after the fine has been issued.

Other ways to pay

  • automated payment line 0330 0884 785

The cost of the fine

A bus lane fine is £70, reduced to £35 if paid within 21 days. You have 28 days to pay it.

What you can do if you don't agree with the fine

Find out about Challenge a bus lane fine or see What happens if you don't pay your bus lane fine.

Why we issue fines

We issue bus lane fines to: 

  • keep traffic moving (including pedestrians and cyclists)
  • improve road safety
  • improve the environment
  • improve the quality and accessibility of public transport


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