Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Due to an IT issue, the Parking Shop cannot currently take card payments. You can pay online using the link below, or call the automated telephone line on 0330 088 4785 or pay with cash, cheque or postal order at The Parking Shop, Suite 1, Forster House, Forster Business Centre, Finchale Road, Durham, DH1 5HL.

Pay a bus lane fine

If you drive in a bus lane, bus gate or bus-only street in County Durham when you should not, you may receive a fine through the post called a Penalty Charge Notice (PCN).

Pay/appeal against a bus lane fine (Penalty Charge Notice) online. Please note that the ticket details may not appear online until 24 hours after the fine has been issued.