Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

View your Housing Benefit account online

Register for secure access to your Housing Benefit online account. View your information at any time without needing to keep track of or store paper bills.

What can I do once my account is set up?

You can:

log in at a time that suits you - 24 hours a day, seven days a week
see account details that are updated instantly, so the information is always accurate
tell us about any change in your personal details (eg name or contact information), without having to contact us via the telephone or email
check your council tax account, including your outstanding balance, future instalments and bill transactions

What else can I do online?

Pay your housing benefit overpayment online

Document downloads

Privacy notice - Financial Support Services (assessments and awards) (PDF, 165 KB)(opens new window)