Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Pavements - personal injury

Any hazard in a public road or pavement caused as a result of an accident, damage or vandalism may be considered a risk to the public and could result in personal injury to pedestrians, road users or possible damage to property.

The following types of damage may be considered as a risk:

missing gully or drain covers
missing or damaged utility covers
knocked down lamp columns/sign poles
damaged light columns/sign poles with the electrical wiring exposed
traffic or concrete bollards knocked down or broken
damaged walls and fences that are part of the highway boundary
oil/chemical spillage on the surface
damaged bridge parapets

If you find a problem, Contact Customer Services.

If you would like further information on how to place a public liability claim see our Council insurance claims page.

Contact Customer Services

Email help@durham.gov.uk
Telephone 03000 26 0000

Document downloads

Privacy notice - internal audit (insurable claims) (PDF, 111 KB)(opens new window)