Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

How we look after our footpaths

We have a responsibility for the maintenance of all adopted footpaths within the county.

Report a pothole or subsidence on a road or pavement

We carry out a variety of maintenance schemes throughout the year, these include:

minor patching works
footpath surface treatment
resurfacing works
full reconstruction

Footway inspection frequency

Trip hazards on footpaths are a concern to the public. To minimise the likelihood of a trip occurring we have an inspection regime which involves routine inspection of adopted footpaths. We ensure that the footpaths which are used the most are inspected on a more frequent basis. Well Maintained Highways, a Code of Good Practice produced by the UK Roads Board, recommends the frequency of footpath inspections:

Category	Name	Description	Frequency
1a	Prestige Walking Zone	Very busy areas of towns and cities with high public space and streetscene contribution	2 weekly
1	Primary Walking Routes	Busy urban shopping and business areas and main pedestrian routes.	1 month
2	Secondary Walking Routes	Medium use routes through local areas feeding into primary routes, local shopping centres.	3 months
3	Link Footways	Linking local access footways through urban areas and busy rural footways.	6 months
4	Local Access Footways	Footways associated with low use, short estate roads to the main routes and cul-de-sacs.	1 year

Contact Customer Services

Email help@durham.gov.uk
Telephone 03000 26 0000

Related information

How we look after our roads