Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Communication support

We are committed to ensuring that staff and people using council services receive fair and appropriate treatment. We will provide support in the most appropriate way to help people use our services.

A range of communication services are available to customers on request, including:

translation and interpreting services if your first language is not English
sign language interpreters and other support if you are deaf or have impaired hearing
documents in alternative formats, for example Braille, large print, audio and disc
other options tailored to meet specific individual needs

Our leaflets and other information include contact details for you to make a request for support and documents in alternative formats.

If you would like more information Contact Equality and Diversity.

If you would like more information on future opportunities or contract procedures, please Contact Corporate Procurement.

If you use British Sign Language (BSL) you can contact us online Contact us by British Sign Language.

Contact Equality and Diversity

Email equalities@durham.gov.uk
Telephone 03000 268 019

Contact Corporate Procurement

Email corporate.procurement@durham.gov.uk