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Advice service consultation


Have your say in how advice services are offered to County Durham residents in the future. These services include managing money, debt management and access to benefits, as well as welfare, employment, housing, consumer rights and health and social care.

Background

We know the difference receiving information, advice and guidance in the right place and at the right time can have on a person, on families and on the wider community. For many, getting the right support can reduce fears and financial worries. It can also help people to access benefits they did not know they were entitled to or make a case for extra financial support.

We are committed to helping all residents in County Durham access support across a range of issues including managing money, debt management and access to benefits, plus a range of other areas including welfare, employment, housing, consumer rights and health and social care.

We do this through our Welfare Rights Team, and by funding services delivered by local charities such as Citizens Advice County Durham, who provide free, confidential and impartial advice and support to residents.

Good advice matters, but what people need and the way that they access it may vary and over the last 10 years we have seen a change in the types of advice that residents of County Durham are asking for. The 'cost of living crisis' has led to an increase in residents who are in work and just about managing their finances, reach out for help. Because of that we want to make sure that the advice services we fund continue to meet your needs. 

How you can help

We are currently reviewing our information, advice and guidance services. We want to continue to provide the most effective services for you, make it easy for you to know where to look for them, and get the best support in the way that suits your needs. By better understanding your needs, we can contract with the right organisations, offer you the right services and measure the difference it makes to you and your community.

We need you to tell us about:

  • your experiences of looking for and using information, advice and guidance, good or bad
  • the reasons you have not used information, advice and guidance services when you needed support
  • how you would like to get information, advice and guidance in the future, such as appointments, telephone calls, online help or other ways
  • the types of advice you would like to see offered in the future

Have your say

The closing date for comments was 5.00pm on Friday 20 September 2024.

AAPLocationDateTime
3 Towns AAPCrook Civic Centre
North Terrace
Crook
DL15 9ES
11 July 20245.30pm
Bishop Auckland and Shildon (BASH) AAPBishop Auckland FC Ltd
Heritage Park
Stadium Way
Bishop Auckland
DL14 9AE
19 September 20244.00pm
Chester-le-Street AAPParish of Saint Barnabas
75 Saint Barnabas
Bournmoor
DH4 6ET
22 July 20246.00pm
Derwent Valley AAPSalvation Army Hall
Sherburn Terrace
Consett
DH8 6ND
17 July 20246.00pm
Durham AAPonline - contact Contact Area Action Partnership - Durham8 July 20246.00pm
East Durham AAPEastlea Community Centre
Seaham
SR7 8DX
11 September 20246.00pm
East Durham Rural Corridor AAPFishburn Youth and Community Centre
Butterwick Road
Fishburn
Stockton-on-Tees
TS21 4ED
16 July 20245.00pm
Great Aycliffe and Middridge PartnershipNewton Aycliffe Youth and Community Centre
Burn Lane
Newton Aycliffe
DL5 4HT
10 September 20246.00pm
Mid Durham AAPNew Brancepeth Village Hall
17 Rock Terrace
New Brancepeth
DH7 7EP
17 July 20246.00pm
Spennymoor AAPKirk Merrington Community Centre
Front Street
Kirk Merrington
DL16 7HZ
25 July 20246.00pm
Stanley AAPMorrison Busty Building
Morrison Road
Annfield Plain
Stanley
DH9 7RX
9 July 20245.00pm
Teesdale AAPSt Mary's Parish Hall
Newgate
Barnard Castle
DL12 8NQ
11 September6.00pm
Weardale AAPSt Thomas Centre
Wolsingham
19 September 20246.00pm

What happens next

What you tell us will help to inform the services we fund from 2025/2026. It will be used alongside information we have gathered from the advice services we provide / fund and information from other partners, to deliver effective advice and support services in the future.



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