Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Health and wellbeing support

A happy and healthy workforce is a productive one, and that is essential for us to be able to serve the people of County Durham well.

Wellbeing is hugely important to us. We are proud of the strong and comprehensive wellbeing support we provide to our employees.

Wellbeing is defined as feeling good and functioning well physically, mentally, and socially. We all experience a sense of wellbeing differently and as an employer, we want to support every member of staff to feel and function at their best.

Our offer

Physical, emotional, social, and financial wellbeing

Wellbeing portal
Occupational Health Service
Health and wellbeing champions
Mental Health First Aiders
Employee assistance programme
Eye tests for VDU users
Networks and support groups
Hybrid and flexible working options
Occupational sick pay
Discounted gym membership
Maternity, paternity, adoption leave
Employer Supported Volunteering (ESV) scheme

Read what our employees have said about us below:

'The people are great, the work is interesting and varied and the health and wellbeing of staff is really important.' Durham County Council Employee (Glassdoor 2023)
'I really benefit from their flexible working policy and home working - it works great for my family.' Durham County Council Employee (Glassdoor 2023)

Accreditations

Better Health at Work - Continuing Excellence.

Contact Customer Services

Email help@durham.gov.uk
Telephone 03000 26 0000

Offsite links