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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Report social care fraud


Social care fraud is when someone deliberately gives false information to obtain income they are not entitled to.

If you suspect a case of social care fraud you can:

Examples of social care fraud

Social care fraud can take many different forms.

  • Direct payment fraud is when someone provides false information by exaggerating their care needs, doubtful disability, fictitious carers or they or someone acting on their behalf, is misusing the funds they receive. 
  • Undeclared savings or income can mean that people are receiving extra help (financial or care) that they may not be entitled to.
  • "Deprivation of funds" is when someone knows they need care and chooses to 'gift' their money or assets to family members, friends or associates in order to meet the criteria for public funded care.

What happens after you report someone

We will look at the information you give. We will only take action if we find the person has been committing social care fraud. Action can include asking for monies to be repaid or taking them to court. Depending on the offence, the outcome of any prosecution can vary from community hours, a fine or in the most serious cases imprisonment.

Why we need to stop social care fraud

Social care fraud takes money away from vital services and resources. In the longer term, this may mean a reduction in services or higher council tax bills.



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