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The following systems will be unavailable from 4.55pm on Wednesday 19 February until 7.30am on Thursday 20 February: our online Council Tax, business rates and housing benefit system, and our welfare assistance form. We apologise for any inconvenience this may cause.

Fair trading


Every day millions of consumer transactions take place in the country. It is our job to ensure a fair, safe and equitable trading environment for consumers and businesses in County Durham.

Business information and advice

If you are a business owner, you can find information on responsibilities under consumer law from the Business Companion website. If you deal with consumers through distance trading, for example online, mail order or by telephone, see Business Companion: distance sales

Consumer enquiries

If you are a member of the public and need help with a consumer problem, you can  Citizens Advice: contact the consumer helpline.



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