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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Hospital transport services


Find out about travel options for patients who have trouble getting to health appointments.

  • Patient Transport Service is run by the North East Ambulance Service (NEAS). It provides pre-planned non-emergency transport for patients who have a medical condition that would prevent them from travelling to a treatment centre by any other means, or who require the skills of an ambulance care assistant during the journey.
  • Help to Health is a pre-bookable countywide volunteer driver service, operated by charities Supportive and Volunteering Matters, on behalf of us and County Durham's clinical commissioning groups. It helps patients attend hospital and other health appointments.
  • Daft as a brush cancer patient care provides transport for outpatients who are undergoing chemotherapy and radiotherapy cancer treatment - please speak with your nurse or consultant as this service cannot be booked directly
  • Friends of Darlington Memorial Hospital provide a volunteer driver scheme for patients who have difficulty getting to and from the hospital - call 01325 743 866.
  • North Tees and Hartlepool NHS Foundation Trust volunteer driver scheme helps patients get to and from their hospitals - call 01429 522 550
  • Link2 Dial-a-Ride bus service is a pre-bookable bus service for people making journeys (up to five miles) where there is no other suitable bus, for example in rural areas where bus services may be limited, or those unable to access mainstream public transport due to mobility issues.


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