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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Emergency planning - the council and its partners


How we plan and prepare for emergencies, together with our partners which include the Emergency Services and the Environment Agency.

What we plan for

Emergencies such as fires, burst water mains, building collapses, chemical and gas accidents, heavy rain, snow, hot weather and industrial action can all cause serious problems.

Emergency incidents can result in a loss of basic services such as water, electricity, gas or telephone lines. It can also result in damage, or the threat of damage, to homes and businesses.

In some cases, it may mean evacuation of homes and businesses or everyone having to stay indoors.

Planning and preparation

Local Resilience Forum (LRF)

A huge range of organisations, including the council, emergency services, community and volunteers groups meet regularly to plan and train for emergencies through the County Durham and Darlington Local Resilience Forum (LRF).

Assessing the risks of different types of emergency

We also carry out detailed risk assessments, with our partners, on a variety of emergency situations.

Together with the LRF, these help shape the Community Risk Register.

When a major incident happens

  • There is a 24/7 duty officer rota is in place to ensure a quick response is given to major emergencies.
  • We work with the emergency services, the community and other organisations to co-ordinate the council's response.
  • We provide up-to-date information through our website and social media feeds.

Emergency planning legislation

We must abide by the following regulations:



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