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Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Behaviour on home to school/college transport


We expect good behaviour from children when using the school transport we provide.

The behaviour of the vast majority of children whilst travelling is good; however, the conduct of a small percentage of children gives cause for concern. This is unacceptable. When you apply for home to school transport for your child, you are required to sign a declaration stating that you agree to uphold good behaviour. Parents have a key role to play and you are responsible for the conduct of your children. 

If there is poor behaviour on home to school or home to college transport, the behaviour transport officers will work with the school/college to investigate and together will decide if the behaviour warrants a caution or whether we will ban the student for a specified period of time. The behaviour transport officers will send a leaflet out with the letter reminding you of your rights and responsibilities as parents highlighted in the Behaviour on Home to School Transport Policy (PDF, 121 KB) and in our Home to primary, secondary and special school and college travel and transport policy (PDF, 302 KB).



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