Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Could your business deal with an emergency?

Prepare your business for emergencies or major incidents such as flooding, fire or power cuts. Planning ahead minimises the risk to your day-to-day operations (business continuity).

Get business continuity advice

Find out where your business is vulnerable and what measures you can put in place to:

minimise the risk of disruption
deal with the impact of an emergency or incident

Planning for emergency situations will help your business bounce back quickly, or avoid an emergency situation entirely.

Business Resilience Health Check

Use the free Business Resilience Health Check. This quick and simple online tool produces a tailored report outlining what you should do to improve your organisations' resilience to disruption.

Business continuity guides

Download a business continuity guide and plan to help your business develop its own continuity system.

Business continuity guides and plans
Business type	Business continuity guides and plans
Small business and voluntary organisations	Business Continuity Guide (PDF, 3 MB) Small Business and Voluntary Organisations Business Continuity Plan (PDF, 182 KB) Public health continuity plan (PDF, 111 KB)

Your insurance company will also be able to provide information, support or guidance.

Contact Civil Contingencies Unit

Email ccuenquiries@durham.gov.uk
Telephone 03000 264 654

Related information

Offsite links